Customer Support Channels
A 1–Hour Response Time Guarantee
All your assistance requests will be dealt with in no more than 1 hour after the support ticket or e–mail is submitted. If your case needs further assistance from an admin, we’ll direct the support ticket or the e–mail to the person in charge and we will leave a note to inform you that more time will be required for arriving at the best solution. Furthermore if you take advantage of our Optional Admin Services package, all of the tasks included there will be performed whenever you choose.
A Top–Quality Help Desk Support Service
Our technical support team will be online for you 24–7 should you need help with the Web Control Panel or with any of the apps that we have preinstalled for you on the server. And if you need help with all the routine administration tasks on your server, you can have a glance at the Optional Admin Services package, that includes data backup hard disk space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Every dedicated web hosting plan comes with our free Web Control Panel, which sports an integrated knowledgebase plus a group of instructional video tutorials. Whenever you need assistance working with the Web Control Panel, just click on the Videos or Help buttons located in the top right corner.