You will find plenty of website hosting companies available, still most of them are resellers who have limited resources, especially when it comes to support. A way to distinguish them is the option to get in touch with the company over the telephone. The type of support that you will receive through this way of communication varies depending on the provider - some provide professional telephone support, others offer basic and customer support only as some matters are more time-consuming and it would be easier to be resolved via a ticket, particularly if the situation needs to be escalated. Still, it is good to find that you can always contact your web hosting supplier as there are numerous small-scale problems which can be resolved effectively and timely with a call, not mentioning that you can get additional info regarding the services even before you become a client.
Phone Support in Website Hosting
Because we have live telephone support 14 hours a day, you have the option to contact us and talk to one of our customer support agents to get more info about all website hosting plans that we provide and make sure that our servers match the system requirements for your web sites before you purchase anything. For your benefit, we have phone numbers on as many as 3 different continents so that you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. In case you are already an existing customer, you can call us about general and billing matters, and even about some technical issues. If the issue is strictly technical or it requires more time to analyze, you'll have to go through our ticketing system, which will allow both you and our tech support team to monitor the information supplied by each side.