If you’ve ever got any questions regarding your web hosting package or if you encounter a problem with your sites, you will need to contact the respective web hosting provider’s client support team. It may not make any difference how soon they’ll answer if you’ve got a generic inquiry, but an issue like a bungled script update, for instance, may result in your website becoming damaged or unavailable online. And the longer you wait for the support team to assist you, the longer the website will be inoperational. If you offer goods or services online, any downtime will affect your website negatively and you can lose existing or potential visitors. Lots of web hosting providers, particularly resellers, handle e-mails and trouble tickets within twenty four hours, but in the Internet era this is way too long, since customers will rarely return to a site that isn’t working correctly over prolonged stretches of time.

One-Hour Response Guarantee in Website Hosting

Our website hosting plans feature a 60-minute response guarantee, which goes to say that regardless of what question or difficulty you may have, we’ll always be there to help you. In reality, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our client support team reps will be at your service 24x7, even on weekends and official holidays, so you’ll receive quick help anytime you need it. We realize precisely how expensive time can be, so by the time we reply to your support ticket or email, we will have investigated the matter and, if we haven’t come up with a solution, we will give you more details on what you have to do on your end, when the case demands this. With our support service, you can be certain that there will be someone to help you momentarily, regardless of what time of day or night it is.