One-Hour Response Guarantee in Website Hosting
Our website hosting plans feature a 60-minute response guarantee, which goes to say that regardless of what question or difficulty you may have, we’ll always be there to help you. In reality, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our client support team reps will be at your service 24x7, even on weekends and official holidays, so you’ll receive quick help anytime you need it. We realize precisely how expensive time can be, so by the time we reply to your support ticket or email, we will have investigated the matter and, if we haven’t come up with a solution, we will give you more details on what you have to do on your end, when the case demands this. With our support service, you can be certain that there will be someone to help you momentarily, regardless of what time of day or night it is.