One-Hour Response Guarantee in Website Hosting
Our website hosting plans feature a 60-minute response guarantee, which goes to say that regardless of what question or difficulty you may have, we’ll always be there to help you. In reality, it rarely takes more than half an hour to get a problem solved or a query answered, and this is valid for both technical and pre-sales matters. Our client support team reps will be at your service 24x7, even on weekends and official holidays, so you’ll receive quick help anytime you need it. We realize precisely how expensive time can be, so by the time we reply to your support ticket or email, we will have investigated the matter and, if we haven’t come up with a solution, we will give you more details on what you have to do on your end, when the case demands this. With our support service, you can be certain that there will be someone to help you momentarily, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
As we understand precisely how critical it is to obtain quick help, we promise that you’ll never have to wait for more than 1 hour to receive a response to any support ticket that you open through your semi-dedicated server CP. In fact, you will seldom have to wait around for more than twenty-thirty minutes and this applies to any query irrespective of its nature – general, billing or technical. In addition, our tech and customer support team is working 24-7-365, which means that even if you post a ticket during public holidays, you’ll invariably receive a blazing-fast response, which will contain the answer to a question, the solution to a problem or the details needed to resolve an issue yourself – in case there is something that you need to do on your end. If you use our services, you will never have to spend a day hanging around awaiting a reply like you would with many other hosting providers.