A live chat is a real-time method of communication between a hosting provider's support crew and its customers. It is a very efficient method to get some information about the hosting services or have some problem resolved as you are talking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the reduced possibility of mistakes at the time you exchange data such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you don't have to stay on the chat all the time - you are able to do another thing while the representative examines the issue in question. Furthermore, you can be a part of a live chat room from any computer which is connected to the world wide web, avoiding the telephone rates that you'll have to pay in case you're calling to another country.
Live Chat Support in Website Hosting
Along with the telephone and ticket support, we offer live chat support too. You can contact us every single day, which includes weekends and holidays, and we will give you more info about the website hosting plans that we supply in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly tech matters you have to open a ticket to the technical support team, as such matters need extra time to be dealt with, you can still get in touch with us on the live chat for some technical details. For instance, we can assist you to set up an email address in your email client or troubleshoot multiple issues, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to speak with a live person.