Integrated Ticketing System in Website Hosting
With a website hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst you’re browsing through your files or changing various account settings. The ticketing system is being monitored 24-7 by our help desk staff members and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast with some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information in regard to any technical or billing issue. Additionally, you can see a collection of educative articles, which will help you deal with the most commonly met predicaments yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was built with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or face a challenge, you can contact our tech support staff members instantaneously without the need to sign into some other admin interface. You can look through your website files or check various account settings while sending a new ticket or reading the response to an old one. In case you have loads of tickets and you would like to track down a particular one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will receive a response in less than one hour irrespective of the essence of your question or problem.