In case you’ve purchased a web hosting package and you’ve got certain queries concerning a given function/feature, or in case you have confronted some difficulty and you need support, you should be able to contact the respective support staff. All hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, as the quickest way to fix a problem most often is to open a ticket. This mode of communication makes the responses sent by both sides simple to follow and enables the client care staff members to escalate the situation if, for example, a sysadmin should get involved. In the general case, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will have to use at least two separate accounts to contact the customer support team and to actually manage the hosting space. Incessantly logging in and out of different accounts might often be a headache, not to mention the fact that it takes quite a long period of time for most web hosting providers to process the tickets themselves.

Integrated Ticketing System in Website Hosting

With a website hosting from our company, you won’t ever need to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst you’re browsing through your files or changing various account settings. The ticketing system is being monitored 24-7 by our help desk staff members and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to obtain support. In contrast with some other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information in regard to any technical or billing issue. Additionally, you can see a collection of educative articles, which will help you deal with the most commonly met predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated hosting plans, was built with one objective in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or face a challenge, you can contact our tech support staff members instantaneously without the need to sign into some other admin interface. You can look through your website files or check various account settings while sending a new ticket or reading the response to an old one. In case you have loads of tickets and you would like to track down a particular one, you can make use of the clever search functionality, which is available in the Help section. We guarantee that you will receive a response in less than one hour irrespective of the essence of your question or problem.