In spite of the fact that the web hosting service supplied by the different companies appears the same, each provider has got a personalized platform with its own modifications and ways to complete specific things. This is the reason why, an information-stuffed knowledge base will be exceptionally helpful both for people with zero previous experience and for technically trained users who will sooner or later discover how given procedures are performed, but will waste precious time in the meantime. The objective of such a knowledge base is to make the service quick and simple to use, sparing users plenty of time and energy. The end result is gladder customers, as they can swiftly find the information they want, and much less work for the customer service staff, because typically the vast majority of the inquiries and problems that clients have got are already outlined in the knowledge base. If the articles are professionally written and cover more topics, you’ll be able to discover more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Website Hosting

If you’ve purchased your very first website hosting account from our company or have transferred your website over to us, you will become familiar with our platform and our in-house created Hepsia hosting Control Panel in a jiffy due to the fact that we have compiled an in-depth web-based knowledge base where you can find all the info that you’ll ever need – both general info in regard to the web hosting service as a whole and more specific info about the separate functions that you can make use of and the difficulties that you can bump into. The articles are located in 2 places. The complete article archive can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in each and every Control Panel section too. You can find out how to accomplish de facto everything, from enabling an .htaccess config file to administering a mailing list, and all the articles offer elaborate guidelines, so you will never get lost because of an unclear text. Of course, in case you run into a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can touch base with our client care team representatives 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated hosting plans come with detailed online technical documentation where you will see information on all the features that our in-house created Hepsia hosting Control Panel offers, along with solutions to different questions and predicaments that you could stumble upon. All user guides include elaborate instructions, so you will not need to worry about overlooking something in case you are aiming to export a MySQL database, for instance. The troubleshooting articles encompass a variety of likely reasons for certain problems and the solution for each of them, so if you’re not able to send email messages although you have the correct settings, for example, you can quickly discover what the reason for this might be and fix the problem with several clicks in your mail client. As the Hepsia Control Panel has quite a few features, you’ll be able to find related articles in every section. If you want to look through all help articles, you can use the Help menu, which is located in the top right-hand side of the screen.