Being able to communicate with your website hosting supplier whenever you have any sort of questions or encounter any troubles is quite important and how fast they'll answer back and take action could be crucial, particularly if your website is business-oriented, as longer downtime often means losing potential customers. The support options are a way to identify actual providers from resellers. The latter in most cases answer only to e-mail messages or support tickets and you will have to wait for a whole day or maybe more to receive a response. If the issue involves a few replies, you'll end up losing several days so as to have a problem resolved. With an authentic and trustworthy web hosting company, you'll be in a position to contact the support team at any moment and receive a prompt response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

We provide 24/7 customer, billing and technical support for all of our website hosting plans. Even if you aren't our customer yet and you have some questions, we will help you promptly and supply you with the needed info, so as to give you a choice to make the best decision when you obtain your new website hosting account. We are available at any time, including holidays and weekends, and we offer various means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have a couple of telephone numbers globally, so you'll be able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you can take advantage of our 24/7 technical support services even on public holidays. All of your sites will be available at all times and so will we. With plenty of connection options, you will be able to select the optimal method to get in touch with us and learn more about our solutions in case you don't have an account yet, or ask for support in case you're already among our customers. You'll be able to phone us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour response time guarantee, though it hardly ever takes over 20 min to receive assistance regardless of the complexity of the issue. With our customer and tech support services, we will be there for you anytime you need us, not a couple of days after that.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have well-timed support in general, let alone when you operate a whole server, that's why each dedicated server that we provide includes 24/7 support with one-hour reply time guarantee regardless of the issue. The service is cost-free for any problems with the server or the software that was installed from our admins during the setup, so you're able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from your billing section or you could send an e-mail, and the actual reply time for either of these rarely surpasses 30 mins since we have admins available twenty-four-seven. If you require general info about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you may employ our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you can add to your server package from the billing Control Panel.