Being able to communicate with your website hosting supplier whenever you have any sort of questions or encounter any troubles is quite important and how fast they'll answer back and take action could be crucial, particularly if your website is business-oriented, as longer downtime often means losing potential customers. The support options are a way to identify actual providers from resellers. The latter in most cases answer only to e-mail messages or support tickets and you will have to wait for a whole day or maybe more to receive a response. If the issue involves a few replies, you'll end up losing several days so as to have a problem resolved. With an authentic and trustworthy web hosting company, you'll be in a position to contact the support team at any moment and receive a prompt response whatever the issue or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Website Hosting

We provide 24/7 customer, billing and technical support for all of our website hosting plans. Even if you aren't our customer yet and you have some questions, we will help you promptly and supply you with the needed info, so as to give you a choice to make the best decision when you obtain your new website hosting account. We are available at any time, including holidays and weekends, and we offer various means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have a couple of telephone numbers globally, so you'll be able to call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The standard response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for any kind of task or issue, irrespective of its complexity.